Terms & Conditions
Your Journey to Well-Being Starts Here
At MindCare Wellness, we believe clear understanding creates the safest space for healing. These terms outline our shared commitment to your mental health journey. Please read them with the same care we bring to your sessions.
Payment Policy: Simple & Fair
We require payment confirmation at least 24 hours before your session begins. This helps us secure your dedicated time slot and prepare meaningfully for our work together.
Payment Options
- bKash:
- Bank Transfer:
Once you submit your booking request, we'll contact you within 1 business hour with specific payment instructions. Your appointment is officially confirmed only after we receive payment.
We always make exceptions for genuine emergencies - simply email, call or WhatsApp us with documentation, and we'll gladly reschedule without penalty.
Your Healing Journey: Realistic Expectations
Healing isn't a race - it's a personalized journey. Most clients experience meaningful progress in 5-10 sessions when actively engaging with the process.
Your Unique Path Depends On:
- The nature of your concerns (relationship issues often resolve quicker than trauma patterns)
- Your support system outside therapy
- The depth and duration of the challenges
- Your consistency with between-session practices
Some complex conditions like OCD or personality disorders may benefit from longer-term support (up to 6 months), while situational stress might lift in just 3 sessions.
During our first meeting, we'll collaboratively create a roadmap tailored to your needs - no canned programs, no pressure.
Technical Difficulties: Our Responsibility
If your session is interrupted due to our technical issues:
- We'll immediately contact you via WhatsApp
- You'll receive priority rescheduling at your convenience
- The missed time will be added to your next session at no cost
For disruptions caused by client-side technical problems, we'll gladly reschedule with 12+ hours notice under our standard cancellation policy.
Pro Tip:
Test your audio/video 10 minutes before our session using Zoom's test meeting feature!
Our Shared Commitment
These terms aren't barriers - they're the guardrails that keep your therapeutic journey safe and focused.
Payment Confirmation
You understand payment confirms your appointment
Healing Timeline
You accept healing follows its own timeline
Communication
You'll communicate technical issues promptly
Ready to begin? Your courage to start is the most important step.