Privacy Policy

1. Information We Collect

We only collect what's necessary to provide you with exceptional care:

• Personal Data: Name, email, phone number when booking appointments
• Session Notes: Optional details shared during booking
• Technical Data: IP address, browser type, device information

2. Our Confidentiality Promise

This is the heart of our practice. We treat your information with the utmost care and respect.

3. How We Protect Your Data

Digital Security:

• Encryption: All session notes scrambled with military-grade AES-256
• Access Limits: Only your therapist sees your full file
• Regular Audits: Monthly security checks by cybersecurity experts

Physical Security:

• Locked filing cabinets for printed notes
• Shredded documents after 3 years (required retention period)

4. Where Your Data Travels

We minimize data sharing and only use essential services:

• Google Calendar: Appointment reminders (date/time only)
• WhatsApp: Session confirmations (your phone number)
• bKash/Nagad: Payment processing (transaction amount)

We NEVER:

• Sell your data to advertisers
• Share notes with insurers without consent
• Use your stories for marketing

5. Your Rights

You're in control of your information:

Request process: Email [email protected] with "My Data Request" in the subject line. We respond within 72 hours.

6. Cookies & Tracking

We use only essential cookies necessary for our services:

• Session Cookie: Keeps you logged in during booking
• Preference Cookie: Remembers your timezone

No advertising trackers. No hidden pixels.

7. Children's Privacy

• We don't knowingly collect data from under-18s
• Minor sessions require parental consent forms
• Child session notes stored separately with extra security

8. Policy Updates

We'll notify you of changes via:

• Email announcement (for active clients)
• Website banner for 30 days
• Updated "Last Updated" date at top of this page